All residents can make a request for service and repairs for their unit by calling their site management office (see list below). CHA staff members are available to assist residents Monday - Friday, from 8:30 a.m. to 5:00 p.m.
When requesting a work order, CHA staff will ask for information such as address, a description of the work required, permission to enter, and phone number. CHA is responsible for any needed repairs caused by normal wear and tear, like a leaky faucet or broken screen. A maintenance fee may be charged when residents or their guests are responsible for damages to an apartment. Please do not ask maintenance workers to make repairs. They are not allowed to do any work that has not been assigned to them by the site manager.
For after-hours maintenance emergencies, residents should call CHA’s main number 617.864.3020; these calls are taken by an answering service that will relay messages to CHA’s on-call maintenance staff who will respond and follow up on emergencies such as flood, no-heat calls, etc.
For life-threatening emergencies such as fire, floods, or criminal activity, please dial 9-1-1 immediately.